Refund policy

We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return. 

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at service-onelove-shop@spreadgroup.com.

If your return is accepted, we will provide you with a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at service-onelove-shop@spreadgroup.com. 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Non-returnable Items
Certain items cannot be returned: our surprise boxes. These items are excluded from exchanges. Exceptions apply, of course, if individual items arrive damaged. After contacting our Customer Service team, you can request an exchange for individual products from the surprise boxes.

Unfortunately, we cannot accept returns of gift cards.

Exchanges
The fastest way to receive the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item separately.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at service-onelove-shop@spreadgroup.com.